Our Return Policy
You have the right to request a return within 30 days after receiving your product.
To be eligible for return, your item must be in the same condition you received it, unworn or used, with tags and in its original packaging. You will also need a receipt or proof of purchase.
To start the return process, you can contact us at admin@mvision.cz . Please note that returns must be sent to the following address: 17. listopadu 236, 530 02 Pardubice I-Zelené Předměstí
Once your return is accepted, we will send you a return shipping label and provide you with instructions on how and where to ship your package. Products sent to us without first requesting a return will not be accepted.
For any return questions you can always contact us at admin@mvision.cz .
Damage and Problems:
When you receive your order, please check the product and if the product is defective, damaged or you have received an incorrect item, contact us immediately so we can assess and correct the problem.
Exceptions / Non-Returnable Products:
Certain types of items cannot be returned, such as perishable items (such as food, flowers or plants), special orders or personalized items. Additionally, returns are not accepted for hazardous materials, flammable liquids or gases. If you have questions or concerns about your specific product, please contact us.
Unfortunately, we cannot accept returns for discounted items or gift cards.
Changes:
The quickest way to get the product you want is to return the product you own and make a separate purchase for the new product once the return is accepted.
European Union 14 Day Right of Cancellation:
Apart from the above cases, if the products are shipped to the European Union, you have the right to cancel or return your order within 14 days without stating any reason or justification. Again, your product must be in the same condition you received it, unworn or used, with tags and in its original packaging. You will also need a receipt or proof of purchase.
Refunds:
After we receive and inspect your return, we will notify you of the return status and, if the return is approved, we will automatically refund your return amount to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and issue the refund. If more than 15 business days have passed since we confirmed your return, please contact us at admin@mvision.cz .
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